Course
Asking Questions (CM-AQ)
Subscribe (£600.00)
Core Module
Asking Questions (CM-AQ)
We have looked at how 'Empathy & Motivation' and 'Purpose & Culture' are the foundations of customer care. When we bring an attitude of care and genuine concern we can have conversations with customers that lead to life changing support...
Charity Partnership (CM-CP)
Subscribe (£600.00)
Core Module
Charity Partnership (CM-CP)
VCX is build on three principles; empathy, partnership & support. We recognise that both colleagues and customers live complex lives and find themselves in circumstances that can make them vulnerable. There are many situations where the support...
Colleague Support (CM-CSup)
Subscribe (£600.00)
Core Module
Colleague Support (CM-CSup)
VCX's was created to meet the training requirement brought about by the FCA's regulation of consumers in vulnerable circumstances. We fully support the FCA's mission and understand that financial products & services are complex, intimidating &...
Empathy & Motivation (CM-E&M)
Subscribe (£600.00)
Core Module
Empathy & Motivation (CM-E&M)
This course digs into who we are and what drives us. We are given tools to evaluate our natural levels of empathy and assess whether we motivated by intrinsic or extrinsic factors. Please don't worry if none of that makes sense, the course is...
FCA & Vulnerability - History (CM-FCA)
Subscribe (£600.00)
Core Module
FCA & Vulnerability - History (CM-FCA)
This course take you on the journey through the FCA documentation from the 2015 to the 2021. It builds up knowledge, language, strategy and ends at the finalised guidance and regulation of how firms must now demonstrate to the regulator their...
FCA Finalised Guidance 2019-2021 (CM-FCA Guid)
Subscribe (£600.00)
Core Module
FCA Finalised Guidance 2019-2021 (CM-FCA Guid)
This course focuses on the details of the FCA's finalised guidance issued on the 23rd February 2021
GDPR & Consent (CM-GDPR)
Subscribe (£600.00)
Core Module
GDPR & Consent (CM-GDPR)
This course focuses on the nature of the data we are collecting when we discuss a customer's situation that could make them vulnerable. We look at Special Category Data, how and when to gain consent, if we should be recording data and how it will...
Introduction to VCX Training (CM-Intro)
Subscribe (£600.00)
Core Module
Introduction to VCX Training (CM-Intro)
This is the introduction to our training material. It details our approach, introduces the FCA guidance and showcases our style of training.
Purpose & Culture (CM-P&C)
Subscribe (£600.00)
Core Module
Purpose & Culture (CM-P&C)
This course looks at the FCA's drive to transform the 60,000 firms it regulates. Purpose has been a big conversation topic recently. We examine the evidence that investment in social purpose does not have to come at the cost of profit and how...
The 10 minute Mini-Module (MiniMod)
Intro
The 10 minute Mini-Module (MiniMod)
This is a bite sized training module that provides potential customers the option to sample our vulnerability training content. We have taken exerts from other modules to give a cross section of what you can expect from the VCX eLearning Journey....

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